Privacy Policy

Date of issue of the latest version of this Privacy Policy: 21s October 2019

This Privacy Policy is governed by Regulation EU 2016/679 (“GDPR”) as well as by Legislative Decree No. 196 of 30 June 2003 (“Data Protection Code”). The GDPR and the Data Protection Code guarantee that the processing of personal data will be performed in respect of rights and fundamental freedom and dignity, with particular reference to confidentiality, personal identity and the right to protection of personal data.

The joint data controllers, collectively the “Companies” or the “A.S. Roma Entities”, this policy refers to are:

• A.S. Roma S.r.l., with registered offices in Rome, Italy, at P.le Dino Viola No. 1, - Tax Code and entry in the Register of Companies of Rome under No. 03294210582, VAT No. 01180281006; 
• Soccer S.r.l., with registered offices in Rome, Italy, at Via Emilia 47 - Tax Code, VAT Number and entry in the Register of Companies of Rome under No. 09305501000

The Companies act as joint data controllers and take your privacy seriously and understand the importance of maintaining the confidentiality of your personal data and other information stored about you. 

The Companies are committed to ensuring the confidentiality, integrity and availability of your personal data, as well as to respect your privacy, in the course of its day-to-day activities and in compliance with applicable relevant data protection laws. 

This privacy policy (the “Privacy Policy”) describes the values, principles of action, and behaviour of the Companies and are established in compliance with applicable Italian and European laws. 

This Privacy Policy has been drafted in English and has been translated into Italian. In the event of any discrepancy between the English and the Italian text, the English text shall prevail and be used to solve doubts of interpretation. 

APPLICATION OF THIS POLICY

COLLECTION OF YOUR PERSONAL DATA

FORMAT OF COLLECTION

USE OF YOUR PERSONAL DATA

SHARING AND DISCLOSING YOUR PERSONAL DATA

TRANSFERING YOUR PERSONAL DATA

RETAINING AND ARCHIVING YOUR DATA

This Privacy Policy applies specifically to A.S. Roma Entities' processing of your personal data when you visit and use any A.S. Roma Entities’ website, social media profile and page, app or service which links to this Privacy Policy. This means information that identifies you personally such as your name, location, photo and contact details or data that can be linked with such information in order to identify you directly or indirectly. We refer to these websites, apps, social media profiles and pages and services in this Privacy Policy, collectively the “A.S. Roma Platforms”.

(i)    Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and ID number.

(ii)    Contact Data includes billing address, delivery address, email address and telephone numbers.

(iii)    Financial Data includes bank account and payment card details.

(iv)   Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

(v)   Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access A.S. Roma Platforms.

(vi)   Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

(vii)    Usage Data includes information about how you use A.S. Roma Platforms.

(viii)   Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

(ix)    Cookie and Device Data. Details can be found in Section 10.

(x)    Other. Other information you may provide to us, for example photographs, competition entries.

(ii)    register to receive marketing communications from us;

(iii)    purchase products or service or tickets from us;

(iv)    enter into a competition on A.S. Roma Platforms;

(v)    interact with our social media profiles; and

(vi)    contact us (including over the phone, or via email, post, live chat or social media messaging);

(vii)      submit your application for a job position.

Personal data we collect from third parties:

We collect information on you from third parties, such as A.S. Roma Entities’ commercial and media partners and A.S. Roma Entities suppliers, where you:

(i)    have a contract in place with such third parties which requires the transfer of your personal data to us; and/or

(ii)    register through such third parties to receive marketing communications from us.

Where we rely on legitimate interest as this lawful basis, our legitimate interest is necessary for promoting our business, improving the services we offer to you and your experience when you interact with us, and ensuring effective operational management and internal administration of our business and the exercise of our rights.

To fulfil contracts

If you enter into a contract with us (for example to purchase a ticket, open an account, purchase a product or to enter into a competition) we need to process personal data in order to fulfil the contract by providing the services, processing payments and corresponding in relation to the same. If you do not provide the information to us, we may not be able to fulfil the contract and provide the products or services to you.

If you submit an application for a job position offered in one of the A.S. Roma Entities, we need to process personal data in order to take steps at your request prior to entering into a contract. If you do not provide the information to us, we may not be able take in consideration your submission.

Where we have your consent

 We ask for your consent to send you direct marketing communications relating to ticketing sales, merchandise sales, events, competitions, promotions, and other activities we run. You can choose to unsubscribe at any time as explained in ‘your rights’ below. In some limited circumstances, we do not need to obtain your consent for marketing as explained in the legitimate interest section below. 

Where we have a legal obligation

To protect, investigate, deter and report fraudulent, unauthorised or illegal activity. Where you are interested in purchasing tickets this includes the prevention of credit card fraud and the retention of certain payment details to enable refunds and for financial record keeping requirements.

We are also under legal obligations in respect of health and safety, ensuring that individuals who have been banned do not attend our events and other requirements relating to the integrity of the sport. This may involve the processing of personal data about you and the disclosure of information to the police, state authorities and other bodies where required by law.

Where we have a legitimate interest

We may process your personal data where it is necessary for our legitimate interests as a business in the following situations:

·      Account management and record keeping and correspondence in relation to products and services you receive from us.

·      Fraud detection and checks.

·       To respond to any enquiries, information requests or complaints you make to us or that are made about you.

·       To inform you of upcoming events, promotions and community initiatives and communicate with you about these, where you have shown an interest.

·      To send you marketing communications by e-mail where we have a commercial relationship (for example where you pay us for tickets to an event or purchase items from our store) with you and you have not objected to receiving such communications from us.

·      To contact you for your views and feedback on our events and activities.

·      To assist with internal record keeping.

·       To provide you with, and maintain the quality of, our website and to analyse the use of our website in order to help guide improvements.

·      Profiling to enable better service and personalisation as explained in more detail below.

·      To assist in the prevention of or detection of a crime or equivalent malpractice.

·      To assist in the identification and prosecution of offenders.

·      To monitor the security of A.S. Roma Entities’ events, activities and stadia.

Where we rely on legitimate interest as a ground for processing your personal data, we carry out an assessment to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests, before we go ahead with such processing. We keep a record of these assessments. You have a right to the personal data contained in these balancing tests on request and can find out more by contacting us using the details below.

We may also use aggregate anonymised information in order to help us develop our services and may provide such information to third parties. This information cannot identify you.

We may share your personal data with the parties set out below for the purposes set out above.

·      With our other group companies Soccer S.r.l. and Stadio TdV S.p.A., for internal reasons, primarily for business and operational purposes in line with this Privacy Policy.

·      With external third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, technology providers and hosting companies; advertising companies and exchanges; analytics companies; payment providers; fraud and credit checking companies; companies which provide us with services instrumental to our personnel selection activities. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

·      With external third-party data services; who help up to segment and understand our audience by providing additional information.

·      With external third-party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve relevant adverts to you on third party websites. The information shared with these advertisers is pseudonymised to protect your personal data.

·      With police and state authorities in particular to carry out security or administrative controls in relation to venues or events You have requested access to.

·      With external third parties, where the Companies. find that it is necessary, as determined in the Companies’ sole discretion, to investigate, prevent or take action regarding illegal activities, suspected fraud, emergency situations involving potential threats to the physical safety of any persons, violations of contractual obligations or as otherwise required by law.

·      Certain third parties pursuant to court orders or warrants.·      To third parties where you give us express permission to share your personal data in the course of your relationship with us from time to time.

A.S. Roma Entities will not sell, rent or transfer your personal data to third parties without your consent and for reasons other than those consistent with the purpose for which the data were originally collected or for other purposes authorised by law.

To the extent that we process any Personal Data protected by the GDPR in a country that has not been designated by the European Commission as providing an adequate level of protection for your data, we will provide adequate protection (within the meaning of GDPR) for your data by working with Data Processors who have self-certified its compliance with Privacy Shield principles or by assuring adequate safeguards according to the GDPR .

Personal data processed by the Companies will be retained only for as long as is necessary to fulfil the purposes outlined above in this Privacy Policy. This will generally (but not in all cases) be for the duration of time where you utilise our services, to comply with our legal obligations or to protect A.S. Roma Entities’ rights. When determining the relevant retention periods for your personal data, we will take into account factors including: 

·      our contractual obligations and rights in relation to the personal data involved;

·      legal obligation(s) under applicable law to retain data for a certain period of time;

·      statute of limitations under applicable law(s) which is the period during which contractual claims could be brought, being 10 years in Italy;

·      our legitimate interests where we have carried out balancing tests (see section on ‘How do we use your personal data’ above);

·      (potential) disputes; and

·      guidelines issued by relevant data protection authorities.

You can exercise any of these rights by contacting us in writing (including via email or regular mail) on the details below. Please note that we may require to receive a proof of your identity before we can respond to your request.

Email:  privacy@asroma.it

Mail:

Data Office
AS ROMA S.P.A.
Piazzale Dino Viola, 1
00128 Roma
Italy

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

·   baseless or excessive/repeated requests, or

·   further copies of the same information.

A.S. Roma Entities may refuse, restrict or defer the provision of information where the Companies have the right to do so under current data protection legislation.

Please consider your request responsibly before submitting it. We will respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we will come back to you and let you know.


OUR APPROACH TO DATA SECURITY

We want you to feel confident about using the A.S. Roma Platforms. Therefore, the Companies define and implement the reasonable technical and organisational measures necessary to maintain the security of personal data, according to the nature of the personal data processed and the circumstances of the processing, with the objective of avoiding (in the realm of the possible and having regard to the state of the art) non-authorised processing or access, alteration or loss (to ensure confidentiality, integrity and availability respectively).

The Companies use industry standard SSL encryption to protect data transmissions. If You communicate with the Companies in any format other than via A.S. Roma Platforms (e.g. by e-mail), You should be aware that the secrecy of the Internet is uncertain. By sending sensitive or confidential e-mail messages or information which are not encrypted, you accept the risk of such uncertainty and possible lack of confidentiality over the Internet.

Identity theft and the practice currently known as “phishing” are of great concern to the Companies. Safeguarding information to help protect You from identity theft is a great concern. A.S. Roma Entities do not and will not, at any time, request your credit card information, your account ID, login password or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.


ABOUT COOKIES

Cookies are text files that are placed on your computer and may be used to store your information. The Companies use cookies to provide you with content specific to your interests and track your use of A.S. Roma Platforms. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the A.S. Roma Platforms may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy here.


ABOUT PROFILING

We may use the personal data you provide to us to better understand your interests so we can try to predict what other products, services and information you might be most interested in. We call this profiling. This enables us to tailor our communications and those of our third parties to make them more relevant and interesting for you.

If you don’t want us to do this you may opt-out here http://www.networkadvertising.org/choices/, or http://www.aboutads.info/or, for EU users only here: http://youronlinechoices.eu/. You may also use your right to object set out in Section 8 above.

We do not use your personal data to make automated decisions about you that may have legal effects or otherwise significantly impact you.


PRIVACY FOR CHILDREN

The protection of personal data of children and adolescents is of particular concern to the Companies. The A.S. Roma Platforms and their content are not directed at children under the age of fourteen (14). The Companies recommend that parents discuss the use of the Internet and the provision of personal data on websites with their children before allowing minors between fourteen (14) and sixteen (16) to register.

A.S. Roma Entities will not knowingly collect personal data from or about children under fourteen (14). If a parent or legal guardian becomes aware that his or her child under fourteen (14) has registered as a user without their consent, he or she should delete the relevant account or if this is not possible, inform the Companies immediately. If the Companies become aware that a child under fourteen (14) has registered as a user, their access as a user will immediately be denied and their account deleted as quickly as possible (including all personal data associated with that account).

If you believe that the Companies might have any personal data from or about a child under thirteen (13), please notify the Companies in writing by email to privacy@asroma.itor mail to Data Office, A.S. Roma S.r.l., P.le Dino Viola No. 1, Rome, Italy.

OUR DATA PROTECTION OFFICER

The Data Protection Officer appointed by A.S. Roma S.r.l. and Soccer S.r.l. can be contacted at the e-mail address: dpo@asroma.it.

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